Support and Escalation
Use this page when you need to contact support with the right details the first time.
What This Page Helps You Do
- Gather the information support needs.
- Explain the problem clearly and quickly.
- Avoid back-and-forth by sending the useful details up front.
What To Send Support
- The exact page or feature you were using.
- The time the problem happened.
- The account, channel, or workspace involved.
- A screenshot, request ID, or log snippet if you have one.
How To Escalate Well
- Describe what you expected to happen.
- Describe what actually happened.
- Include any recent changes you made before the issue started.
- Keep the message short, direct, and complete.
When To Escalate
Escalate when a problem keeps repeating, when a connection will not stay healthy, or when you cannot complete an important task after trying the basic fixes.