Provider Data Gaps
Use this page when a provider has not sent fresh analytics yet or some numbers seem incomplete.
What This Page Helps You Do
- Understand why analytics may be delayed.
- Check whether the issue is temporary or connection-related.
- Decide whether to wait, reconnect, or contact support.
What To Check First
Connection Health
- Make sure the channel is still connected.
- If the account was reauthorized recently, refresh the page after a short wait.
- A stale connection can stop new analytics from arriving.
Reporting Delay
- Some platforms report slowly, especially after a new post.
- If the page is only slightly behind, give it a little time before troubleshooting further.
- You may still see the post in the destination even if analytics has not caught up yet.
Date Range
- Check that you are looking at the right date range.
- A narrow range can hide the post you want to review.
What To Do Next
- Wait and refresh if the gap looks temporary.
- Reconnect the channel if the connection looks unhealthy.
- Compare the live post on the destination platform if you need a quick reality check.
- Contact support with the page URL and timestamp if the gap keeps repeating.