AccelePosts Help

Products, Orders, and Customers

Manage your catalog and track every sale from a single table-based view.

Products screen in Commerce
Products screen in Commerce

What It's For

This page covers the day-to-day Commerce workflow once your store is set up: adding and editing

products, organizing them into categories/groups, and following an order from checkout to

fulfillment.

Where To Find This In AccelePosts

Step-by-Step Workflow

  1. Create a product with a title, price, images, and inventory count.
  2. Assign it to one or more **Categories** so it's easy to browse on the storefront.
  3. Use **Product Groups** when you want to bundle or cross-sell related items.
  4. When an order comes in, open it under **Orders** to see line items, payment status, and

shipping details.

  1. Look up the buyer under **Customers** to see their order history for support requests.

Validation Checklist

  1. Every published product has a valid price and at least one image.
  2. Out-of-stock products are marked correctly so they don't accept new orders.
  3. Order statuses update as expected as payment and fulfillment progress.

Common Mistakes To Avoid

  1. Leaving a product's inventory count unmanaged, leading to overselling.
  2. Deleting a category that's still assigned to live products instead of reassigning them first.
  3. Editing an order's items directly instead of using refunds/cancellations where supported.

Troubleshooting

  1. If a product isn't showing on the storefront, confirm its status is published and it has a

category assigned.

  1. If an order shows "payment pending" indefinitely, check the payment provider connection under

Commerce > Payments.

  1. For customer disputes, cross-check the order's timeline against the payment provider's own

dashboard.

Related Pages